01Who we are
VoisX (“VoisX”, “we”, “us”) builds VoisX Cloud Platform, VoisX Choros and VoisX Argus. Our headquarters is at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, and our development centre is in Basavanagudi, Bangalore, India.
For personal data collected through voisx.ai (for example, when you contact us, book a demo or apply for a job), VoisX is the controller. For personal data our customers process with our products (for example, callers who speak to a customer’s agent), the customer is the controller and VoisX acts as their processor under our Data processing addendum.
02What we collect
Contact, demo and chat forms: your name, work email, company, phone number, the product you’re interested in, your message, and the demo time you pick.
Website chat and voice agents: what you type or say to our agents and their replies. Voice is processed in real time to understand you and respond, and we keep the text of the conversation so our team can follow up.
Job applications: your name, contact details, CV, links you share (such as LinkedIn or GitHub) and the answers in the application form, such as experience, expected salary and notice period.
Customer accounts: the details of the people who use the VoisX console (name, email, role), billing details, and usage records such as call minutes and messages.
Product data processed for customers: agent settings, conversation transcripts, tool-call logs, and call audio only when the customer turns recording on.
03Why we use it
We use your data to respond to enquiries and arrange demos, to run and support the products you use, to bill for usage, to keep the service secure, to assess job applications, and to meet our legal obligations.
Depending on the activity, we rely on performing a contract with you or your organisation, our legitimate interest in running and improving our business, your consent (for example, when you tick the consent box on a form), or a legal obligation. We apply the UAE Personal Data Protection Law, India’s Digital Personal Data Protection Act and, where it applies, the EU and UK GDPR.
We don’t sell personal data, and we don’t use customer conversation data to train our own AI models.
04Where it is stored
Each customer organisation chooses India or the UAE as its region, and its calls, transcripts and recordings are stored in that region on Microsoft Azure.
Website form submissions and job applications are stored in Google Workspace. We also use service providers to deliver the products: AI model providers (such as OpenAI, Google and ElevenLabs) to understand and generate speech and text, and telephony carriers (such as Twilio and Plivo) to connect calls. They process data only to provide their service to us.
When data is transferred outside the region where it was collected, we use contractual and technical safeguards that meet the laws listed above.
05How long we keep it
We keep personal data only for as long as we need it for the purpose it was collected for, or as the law requires.
Sales enquiries are kept while we’re in contact with you and then deleted or anonymised. Job applications are kept for the hiring process and then deleted, unless you ask us to keep your CV for future roles. Customer data is kept for the life of the account and deleted after it ends. Call recordings follow the retention period each customer sets in the product.
06Your rights
Depending on where you are, you may have the right to access your data, correct it, delete it, object to or restrict how we use it, withdraw consent, and receive a copy of it. You can also complain to your data protection authority.
To make a request, email hello@voisx.ai. If your data was collected by one of our customers through their agent, contact that customer; we’ll help them respond.
08Contact
For privacy questions or requests, email hello@voisx.ai or write to VoisX, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. We may update this policy; the latest version is always on this page.