Order questions answered before a ticket is even opened
Agents handle the where's-my-order and return requests that flood support queues, connected directly to your storefront and fulfillment stack.
Order support
Web chat
“My order SE-77012 arrived damaged. Can I return it?”
- toolshop.get_ordersucceeded
- toolshop.create_returnsucceeded
Return approved · prepaid label emailed
What the agent handles
Orders, returns and deliveries, without a ticket.
Order status
Look up order and shipment status instantly, without a support ticket.
Returns & exchanges
Start a return or exchange, check eligibility, and confirm the policy in the same conversation.
Delivery scheduling
Present available delivery slots and reschedule around a customer's preferred window.
Storefront integration
Connect to Shopify and WooCommerce to pull real order, cart, and inventory data.
Connects to
The systems you already run.
Agents read and write to these mid-conversation. Running something else? We can usually connect it through REST, a database tool or the MCP registry.
Shopify
WooCommerce
Zendesk
Freshdesk
Don’t see your fit? Ask us anyway.
The integration catalog grows every week. If you run on a system we don’t support yet, we can usually add it.