A front desk that answers every call, every time
From a late-night booking question to an in-room request, agents handle guest calls and messages while staying in sync with the property management system.
Hotel reservations
Inbound call · 11:40 PM
“Do you have a sea-view room this weekend for two guests?”
- toolpms.check_availabilitysucceeded
- toolpms.create_bookingsucceeded
Deluxe sea view booked, Fri–Sun · confirmation emailed
What the agent handles
Reservations, concierge and feedback, synced to your PMS.
Reservations & check-in
Check availability, take bookings, and handle express check-in/check-out and departure billing review.
Concierge requests
Handle dining, local activity, and spa or amenity requests, recommending or booking with local vendors.
Guest feedback & complaints
Capture post-stay satisfaction and route any negative sentiment straight to a zero-tolerance escalation path.
PMS synchronization
Stay in sync with the property management systems teams already run, including Mews, Guesty, Cloudbeds, Oracle OPERA Cloud, and RMS Cloud.
Connects to
The systems you already run.
Agents read and write to these mid-conversation. Running something else? We can usually connect it through REST, a database tool or the MCP registry.
Mews
Guesty
Cloudbeds
OPERA Cloud
RMS Cloud
Don’t see your fit? Ask us anyway.
The integration catalog grows every week. If you run on a system we don’t support yet, we can usually add it.