01Agreement to these terms
These terms apply when you use voisx.ai or any VoisX product. By creating an account or using the products, you agree to them on behalf of yourself or the organisation you represent.
If your organisation has signed an order form or enterprise agreement with VoisX, that agreement takes priority where it differs from these terms.
02Accounts and access
You must give accurate information when you sign up and keep your login details secure. Organisation owners and admins are responsible for who they invite, the roles they assign, and what their members do in the account. Tell us at hello@voisx.ai if you think your account has been misused.
03Acceptable use
You may not use VoisX to break the law, mislead or harass people, send spam or unsolicited calls, impersonate others, or infringe anyone’s rights.
You are responsible for following the telecom, consent and calling-hours rules that apply where you call. This includes telling people when a call is with an AI agent or is being recorded, where the law requires it. We may suspend use that puts our service, our carriers or other people at risk.
04Prepaid credit and billing
VoisX Cloud Platform runs on prepaid credit. Usage is charged at the rates shown on our pricing page when it happens: voice per minute by model, chat per message, workflow runs and minutes, and carrier minutes for phone calls. Before a call starts we hold enough credit to cover it and then charge only what was used.
Prices exclude taxes, which are added where required. Enterprise plans are billed under their own agreement. Unused credit isn’t refundable unless the law requires it or we agree otherwise.
05Your content and data
You own the content and data you put into VoisX, including agent settings, knowledge, transcripts and recordings. You give us permission to host, process and transmit it only as needed to run the service for you, and we handle personal data in it under our Data processing addendum.
06Third-party services
VoisX connects to services such as AI model providers, telephony carriers and the tools you integrate (for example, your CRM or calendar). Your use of those services may also be governed by their own terms. We’re not responsible for third-party services we don’t control.
07Service changes and availability
We work to keep VoisX available and secure, but the service is provided without a guarantee that it will be uninterrupted or error-free. We may improve or change features over time, and we’ll give reasonable notice before a change that materially reduces what you’ve paid for.
08Warranties and liability
To the extent the law allows, VoisX is provided “as is”, and we exclude implied warranties. AI agents can make mistakes, so you are responsible for reviewing how your agents behave before relying on them.
Neither party is liable for indirect or consequential losses, or for lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can’t be limited by law.
09Suspension and termination
You can stop using VoisX and close your account at any time. We may suspend or end access if you seriously or repeatedly break these terms, or if we must do so by law. After an account closes, you can ask us to export your data within 30 days; after that we delete it, except where we must keep records by law.
10Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. We’ll first try to resolve any dispute in good faith; if we can’t, the courts of Dubai have jurisdiction.
11Contact
Questions about these terms: hello@voisx.ai, or VoisX, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. We may update these terms; the latest version is always on this page.