Front-desk work that never puts a patient on hold
Agents handle the calls and messages that fill a front desk's day: scheduling, results, and follow-up, connected directly to the systems clinical staff already use.
Clinic front desk
Inbound call · Arabic & English
“Can you move my 3pm with Dr. Rahman to Thursday and text me the details?”
- toolfhir.find_slotssucceeded
- toolehr.reschedule_appointmentsucceeded
- toolsms.sendsucceeded
Moved to Thursday 3:00 PM · confirmation sent
What the agent handles
Scheduling, results and follow-up, handled end to end.
Appointment booking & rescheduling
Book, reschedule, or cancel appointments by department and doctor preference, with real-time availability.
Lab & test result follow-up
Notify patients when results are ready and route anything flagged abnormal to a callback instead of a queue.
Post-discharge follow-up
Check in on wellness and medication adherence after discharge, escalating flagged cases straight to staff.
EHR/EMR access
Pull history, medications, and allergies via FHIR from Epic, Oracle Health (Cerner), athenahealth, and OpenEMR, plus region-specific systems like NPHIES, NABIDH, and Malaffi.
Connects to
The systems you already run.
Agents read and write to these mid-conversation. Running something else? We can usually connect it through REST, a database tool or the MCP registry.
Epic
Oracle Health
athenahealth
OpenEMR- FHIR
- NPHIES
NABIDH
Malaffi
Don’t see your fit? Ask us anyway.
The integration catalog grows every week. If you run on a system we don’t support yet, we can usually add it.