Routine questions answered, real problems escalated
Answer routine calls and tickets, and escalate cleanly to a human when it's needed, connected to Freshdesk, Zendesk, and Tiledesk.
Support line
Inbound call
“My internet's been down since this morning. Is there an outage?”
- toolkb.searchsucceeded
- toolhelpdesk.create_ticketsucceeded
Known outage confirmed · ticket #48213 opened · SMS on fix
What the agent handles
Answers, tickets and clean handoffs.
Answers from your knowledge base
Agents answer from your own help content, not from guesswork.
Ticket creation & lookup
Open, update and check tickets in your helpdesk during the call.
Clean human handoff
Transfer to a person with a summary, so the customer never repeats themselves.
Around-the-clock coverage
Nights, weekends and peaks handled without growing the team.
Connects to
The systems you already run.
Agents read and write to these mid-conversation. Running something else? We can usually connect it through REST, a database tool or the MCP registry.
Zendesk
Freshdesk
Tiledesk
Intercom- Knowledge base
Don’t see your fit? Ask us anyway.
The integration catalog grows every week. If you run on a system we don’t support yet, we can usually add it.